Privacy policy

Who we are

FundLink operates this site and the FundLink mobile app. For questions about your data, contact support@thefundlink.com.

What we collect

When you create an account

• Email address, name, and phone number.
• For organisations: registered name, registration number, tax PIN, and a named contact.
• Country, used to decide which payment methods you can use.

When you verify your identity

• Legal name, ID type and number, and a photo of the document, or, for organisations, a certificate of registration.
• We collect this only because payouts require it. We do not use it for anything else.

When you give or raise

• Donation amount, currency, and the payment reference returned by our provider.
• The name shown on your gift, or “Anonymous” if you choose that.
• Fundraiser content you write, and any messages of support you post.

Automatically

• Device push token, if you enable notifications.
• Standard server logs: IP address, timestamp, and the request made.

We never see or store your card number or M-Pesa PIN. Payments are handled by our provider; we receive only a reference and the outcome.

Why we collect it

• To run the service, create your account, show fundraisers, move money.
• To meet legal obligations, identity checks before payouts, and retaining financial records.
• To keep people safe, investigating reports and detecting fraud.

Who we share it with

• Payment providers, to take donations and send payouts.
• Infrastructure providers who host the service and send our email.
• Authorities, where we're legally required or where we're investigating suspected fraud.

We do not sell your personal data, and we do not share it for advertising.

What is public

A fundraiser page is public: its title, story, images, goal, amount raised, and the organiser's name. Donor names appear on the page unless the gift was anonymous. Messages of support are public. Assume anything you post can be seen and shared.

How long we keep it

• Account data: until you delete your account.
• Identity documents: removed when you delete your account.
• Financial records: retained after deletion, in anonymised form, because we're required to keep records of money movements. They are no longer linked to your name or contact details.

Your choices

• See or correct your data, from your profile in the app, or by emailing us.
• Delete your account, at thefundlink.com/account/delete, no app required. Withdraw any balance first; we can't close an account holding funds.
• Turn off notifications, in your device settings or in the app.

Children

FundLink is not for under-18s. If a fundraiser is for a child, a guardian must organise it and consent to any image that identifies them.

Changes

If we change this policy materially we'll say so in the app before the change takes effect. The date at the top always reflects the current version.